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Tips for Customer Service Excellence

Everyone is your customer: clients, vendors, and colleagues. Workplace satisfaction improves when we extend respect to internal customers—colleagues and supervisors. How do you do this? Two communication strategies from Patient Experience training help us deal with even the most frustrating internal customers: Empathy and Listening.. Empathy. Imagine a Compassion Continuum with apathy at the low…

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Step Up with Mike Cameron

LOOKING FOR A PROVEN LEADER TO INSPIRE YOUR PEOPLE IN AN ENVIRONMENT OF CHANGE? Michael David Cameron is a Canadian author, entrepreneur, philanthropist and advocate against Gender Based Violence. Cameron is known for his compelling speaking engagements, seminars, and various writing projects. Mike is also the founder and managing partner of Axiom Mortgage, One of Canada’s largest independent brokerage firms.…

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Customer Service Tips: Magic Phrases

When it comes to customer service, we think of clients, vendors, and community partners. We skip over internal customers such as colleagues, supervisors, and supervisees. Both are crucial to respectful, productive, inclusive workplace cultures. Too often, we feel thrown under that proverbial blame bus by a colleague or customer. Too often we pass the buck…

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Step Up with Shelly Francis

Shelly L. Francis has been the marketing and communications director at the Center for Courage & Renewal since mid-2012. Before coming to the Center, Shelly directed trade marketing and publicity for multi-media publisher Sounds True, Inc. Her career has spanned international program management, web design, corporate communications, trade journals, and software manuals. The common thread…

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